What is the VIA test and what does it consist of?

The prueba VIA level test (Initial Student Evaluation) is a means to evaluate your knowledge so that you can enrol on a course in the appropriate level, according to the result you have obtained.

The contents of the prueba VIA level test depend on each Official School of Languages. You can consult the dates and specific requirements in your School.

Important information for students who want to enrol on the B1 level: If you studied the Baccalaureate with English as the first foreign language, or if you have obtained the level A2 certificate, you are entitled to request direct admission to the B1 level. However, if you have not studied English for some time, or if you are not sure what level you have, you can always choose to do the prueba VIA level test. Ten en cuenta que algunas comunidades autónomas no aceptan esta forma de acceso.

NOTICE: Enrolments with the prueba VIA level test are subject to specific dates. Check with the Official School of Languages where you would like to register.

What does the term “family unit” mean?

El descuento por unidad familiar se puede solicitar cuando algún miembro de tu familia (padres e hijos, hermanos, cónyuges y parejas de hecho) está o ha estado inscrito en el mismo curso y mismo plan de estudios en el que tú te quieres matricular. En este caso pagarás 100 €, en lugar de los 198 € que cuesta normalmente el programa, y recibirás unos cuadernos de actividades correspondientes a ese curso. El resto del material físico será el que haya utilizado tu familiar. Este descuento no es compatible con otros descuentos aplicados a cualquiera de los miembros de la unidad familiar. Solo se aplicará un descuento por unidad familiar.

How do I obtain the official certificate?

Una vez finalices el nivel A2, B1, B2 o C1, podrás realizar una prueba de certificación en la Escuela Oficial de Idiomas. Para obtener este certificado oficial equivalente a tu nivel A2, B1, B2 o C1 debes superar esta prueba final.

In some Autonomous Regions, success in passing the exam of the final module of each level leads directly to the accreditation of the level certificate A2. For more information, consult your School.

How can I request a refund or cancel my registration?

Refund

- The student who would like to exercise his/her right of withdrawal can do so within the 14 calendar days following the registration date. To exercise this right, he/she may:

  1. Acudir a la escuela y cumplimentar el modelo de desistimiento que le facilitarán. Además deberá entregar el material didáctico sin desprecintar.
  2. O enviar cumplimentado el formulario de desistimiento que puede descargarse pinchando aquí, a la siguiente dirección de email: devoluciones@thatsenglish.com. En este caso dispondrá de 14 días para entregar el material sin desprecintar en el CAA en el que esté matriculado.

Once Eductrade has received the documentation and has checked with the school that the course materials have been returned unsealed, it will proceed to reimburse the amount paid by means of the same payment method that the student used to pay the course fees. In any case, and at no cost, the student may request to receive the refund via bank transfer.

- Once the term of withdrawal has come to an end, the only registrations that will be refunded will be for reasons attributable to That’s English! No registration refund request will be admitted for reasons attributable to the student.

- The registration refund request procedure is as follows:

  1. The student will present in the administrative support centre the duly reasoned and documented refund request together with the original "Student's copy" of the registration form.
  2. La petición de solicitud de devolución debe presentarse por el alumno antes del 15 de diciembre de 2020.
  3. The administrative support centre will give the student a receipt as proof of the refund request.
  4. When the refund is deemed appropriate, the student will receive the amount which appears in the registration refund request, either on the student's credit/debit card (if they have registered through the web of That’s English!) or via bank transfer to the account number given by the student. In both cases, the student must return the unsealed course materials.

Cancellation

- Any student registered in the Programme may ask his/her School's administration board for the exams corresponding to the course on which he/she is enrolled to be cancelled, previous to the first evaluation of each course. Acceptance of the request does not entail the refund of the cost of the course materials and allows for enrolment in the following year's course (and only in the following year's course) without having to pay for the course materials.

How can I change school?

You can request to be transferred to another school for reasons of geographical mobility. This request is not subject to any time limit, but its conferment will depend on the places available in the school requested.

Request a transfer by informing the school in which you are enrolled.